TERMS AND CONDITIONS OF USE

Our email is [email protected]  “You” and “Your” refers to users of this Company’s website, communications, offerings and related materials, herein known as “Offering.”

NOTICE: These​ ​Terms​ ​and​ ​Conditions​ ​of​ ​Use​ ​are​ ​legally​ ​binding.​ ​It​ ​is​ ​Your responsibility​ ​to​ ​read​ ​these​ ​Terms​ ​and​ ​Conditions​ ​of​ ​Use​ ​carefully​ ​prior​ ​to​ ​purchase, use,​ ​or​ ​access​ ​of​ ​any​ ​of​ ​Our​ ​products,​ ​including​ ​online​ ​courses.

GENERAL PROVISIONS

This website is owned and operated by Company.

You must be at least eighteen years of age to use Our website. Use of this website is at Your own risk. We host Our site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website. The Terms and Conditions contained on this page are subject to change at any time.

TERMS​ ​OF​ ​SITE & ​PURCHASER​ ​AGREEMENT

All products ​are owned and provided by Company. These Terms and Conditions of Use govern and define how You are allowed to use and access Company’s Offering. We reserve the right to update and change these Terms and Conditions of Use at any time, and will update them accordingly with the ‘date last updated’ at the top of this page.

You are legally bound to these Terms and Conditions of Use whether or not You have read them. If You do not agree with any of Our Terms and Conditions of Use, please email Us at the contact details listed at the top of this agreement,​ and We will make reasonable efforts to remove Your name, email, and access to Our Offering and website(s).

YOUR​ ​PRODUCT​ ​OR​ ​COURSE​ ​USE​ ​AND​ ​CONSENT

When You purchased Our Offering, You were given a reasonable notice that these Terms and Conditions of Use existed. By moving forward with Your purchase of the Offering and further access of the Offering, You implicitly agreed and continue to agree to abide by these Terms and Conditions of Use, as well as any disclaimers and privacy disclosures contained in these Terms and Conditions of Use.

You agree You are at least 18 years old or of the age of majority in Your applicable jurisdiction to access the Offering. Access of Our Offering and related materials by a minor is a violation of use, and We reserve the right to terminate Your access if such an issue is discovered.

INTELLECTUAL PROPERTY NOTICE

All images, text, designs, graphics, trademarks, and service marks are owned by and property of Company, or the properly attributed party. It is a violation of federal law to use any of Our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or an injunction forcing You to stop using Our intellectual property immediately.

You may NOT use Our intellectual property in any way, which includes republishing any text, image, design, or other property on another website, or posting a quote or image from Our site to any third-party website including social media. We have spent a great deal of time and money building the intellectual property located on this site and in order to maintain the integrity of it, We cannot allow any third party use.

YOUR​ ​MATERIALS​ ​AND​ ​CONTRIBUTIONS

​By submitting a comment, photo, video, or other material(s) onto any website or platform owned or maintained by Us, including but not limited to third-party access sites, such as Our Facebook group(s) or online software platforms that We use to distribute Our Offering and related materials, You agree that We have a non-revocable, commercial license to re-publish Your submission in whole or in part unless You explicitly state that We may not do so with said submission. You have no right to privacy by accessing Our Offering or related materials, and We reserve the right to disclose Your participation in the same.

PRODUCT REVIEWS

We may ask You to leave a rating and/or review of Your purchase. If You choose to write a review, You must comply with the following guidelines:

• You have used and/or accessed the product(s) sufficiently to speak with reasonable knowledge as to its effectiveness, value, aesthetics or utility; and
• You do not use any offensive language, such as profanity, hateful or racist speech; and
• Your submission does not discriminate on the basis of race, gender, religion, nationality, age or disability; and
• You have not used your purchase in an illegal way, or made any implied or express claims to the same; and
• You are not related to anyone who owns any part of Our site; and
• You are not claiming any false or misleading statements; and
• You are not affiliated with or working for any site or company we deem a competitor, at our sole discretion; and
• You do not organize a campaign encouraging others to leave reviews, whether good or bad, unless otherwise authorized to do so.

We reserve the right to accept or reject Your review at our sole discretion. Reviews are not Our opinions or beliefs. We do not assume any liability for any review or for any claim, issue, liability or loss resulting from any posted review. By posting a review, You hereby grant to Us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

MODEL​ ​RELEASE

You​ ​must​ ​own​ ​the​ ​copyright​ ​to​ ​any​ ​image(s)​ ​You​ ​use​ ​by​ ​default​ ​or voluntarily​ ​on​ ​Our​ ​platforms​ ​or​ ​in​ ​Our​ ​Offering​ ​or​ ​related​ ​materials.​ ​You​ ​grant​ ​Us​ ​a commercial​ ​license​ ​to​ ​any​ ​image(s)​ ​You​ ​submit​ ​to​ ​Us​ ​by​ ​default,​ ​such​ ​as​ ​a​ ​Facebook profile​ ​photo​ ​or​ ​other​ ​profile​ ​image​ ​You​ ​voluntarily​ ​provide​ ​in​ ​accessing​ ​the​ ​Offering,​ ​or voluntarily​ ​upon​ ​Our​ ​request.​ ​Such​ ​a​ ​default​ ​or​ ​voluntary​ ​release​ ​of​ ​Your​ ​image​ ​and likeness​ ​may​ ​be​ ​used​ ​for​ ​any​ ​reasonable​ ​future​ ​business​ ​use.

NOTIFICATION​ ​OF​ ​USE

​We are not obligated to notify You or anyone in photographs of Our publication or other use of any image or images You submit by default or voluntarily.

INTELLECTUAL PROPERTY

LIMITED​ ​LICENSE

Any and all materials, paid or free, that You access on this or any related domains that contain Our Offering are under the sole ownership or licensed use of Company.

To be clear, We own Our page layout and design, overall look and appearance, individual graphics, icons, videos, logos, taglines, and trademarks (common law or federally registered). You are not allowed to reproduce any part of Our website(s), program(s), product(s), service materials, or related communications.

You are only receiving a limited, non-transferable, non-exclusive, revocable license for non-commercial use only in order to access any content or materials in the Offering You have paid for or opted to receive. If You exceed the scope of this license, as determined by a legal authority such as a court of law or the Trademark Trials and Appeals Board, You have committed infringement in a manner that materially harms Us, and We have the right to seek damages and/or an injunction to remedy the situation until We are made whole.

You​ ​may:

• Access the Offering for Your personal use (if additional members of Your team need to access the Offering, You must purchase additional Offerings at one per each team member).
• Download and/or print any Offering materials for Your personal use in Your business (if additional members of Your team need to download and/or print any materials from the Offering, You must purchase additional Offerings at one per each team member).
• Use Our trademarks and copyrighted materials with Our consent and proper credit and marking, namely, using © with our Company name as the source of the materials and marking any federally registered trademarks with ® or common law trademarks with ™.

You​ ​may​ ​not:

• Re-sell or trade Your access to the Offering.
• Share the Offering with anyone else who has not yet purchased it or opted in to receive it.
• Reprint or republish any of the Offering, in part or in whole.
• Distribute any of the materials contained in the Offering or related materials and/or            communications as Your own, otherwise known as stealing.
• Reproduce and tweak any part or whole of the Offering for distribution as Your own work.
• Claim ownership or use over any of Our intellectual property without Our prior consent, which includes (but is not limited to): copyrights such as course materials, worksheets, workbooks, lessons, videos, and more; trademarks such as names, logos, taglines, or other unique source identifiers; or trade dress including the look and feel of the Offering (and its related communications and materials).
• Use Our Offering or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).

REQUEST​ ​FOR​ ​PERMISSION​ ​TO​ ​USE​ ​CONTENT ​

If You wish to use, publish, or access any of Our content, Offering(s), or related materials, You must do so by requesting permission prior to commencing use of the same by emailing Us.

CIVIL​ ​AND​ ​CRIMINAL​ ​PENALTIES

Even though Our Offering is not necessarily something You can physically hold in Your hand and walk away with, it is nevertheless considered theft to steal, infringe, or otherwise violate these Terms and Conditions of Use. We reserve the right to prosecute infringers to the fullest extent allowed by criminal or civil statute in any jurisdiction allowed. You explicitly consent to personal jurisdiction in Our location​ by opting into or purchasing any Offering or accessing its related communications and/or materials.

SECURITY​ ​AND​ ​ASSUMPTION​ ​OF​ ​RISK

SECURITY

It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these Terms and Conditions of Use. To the best of Our abilities, We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe, Paypal, or other third party payment processors, as selected by You at checkout. ​By utilizing these payment processors to gain access to the Offering, You indemnify Us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.

CONFIDENTIALITY

​You have no right to confidentiality unless otherwise explicitly stated, such as in a subsequent client agreement, or otherwise implicitly agreed upon as mandated by law or fiduciary duty.

ASSUMPTION​ ​OF​ ​RISK

​By accessing Our Offering and/or related materials, whether paid or unpaid, You assume all the risk of Your access and any subsequent actions You choose to take as a result of the influence, information, or educational materials provided to You.

YOUR COMMUNICATIONS

Any communications made through Our ‘contact’, blog, blog comments, newsletter sign up, or other related pages, or directly to Our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on Our website, servers, comments, emails, or other media as allowed by Our jurisdiction’s laws, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how We store and use Your communications or any data provided by You in those communications, please refer to Our Privacy Policy.

We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of Our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent, or otherwise harmful or inappropriate.

DISCLAIMERS

Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

While We may reference certain results, outcomes or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.

This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. You expressly acknowledge and understand that any information or knowledge You gain as a result of using this website is used at Your own risk. If You should see any errors or omissions and would like to let Us know, please email Us.

EARNINGS​ ​DISCLAIMER

​You agree that You understand individual outcomes will vary. Case studies or testimonials are not indicative of typical results. Each individual approaches Our Offering(s) with different backgrounds, disposable income levels, motivation, and other factors that are outside of Our control. Therefore, We cannot guarantee Your success merely upon access or purchase of Our Offering(s) or related material(s).

GENERAL​ ​DISCLAIMER

To the fullest extent permitted by law, We expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by You or others in connection with Our Offering(s), including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time, and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial, or other professionals, or if We are, during the course of this Offering and related material(s), We are not offering Our professional services and You expressly agree We are not acting in any professional capacity, including medical, legal, financial, or otherwise during the course of this Offering. This Offering is for educational and entertainment purposes only. None of the Offering or its related material(s) should be construed as medical, legal, or financial advice.

THIRD-​PARTY​ ​DISCLAIMER

​You acknowledge and agree that We are not liable for any defamatory, offensive, or illegal conduct of any other participant or user, including You.

WARRANTIES​ ​DISCLAIMER

​WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE, OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.

TECHNOLOGY​ ​DISCLAIMER

​We make reasonable efforts to provide You with modern, reliable technology, software, and platforms from which to access Our Offering(s) and related material(s). However, in the event of a technological failure, You accept and acknowledge Our lack of responsibility for said failure, and while We will make reasonable efforts to support You, some technological issues are far outside Our control and will require You to access support from a third-party provider. To be clear, you hold Us and Flodesk, Inc. harmless from any claims arising out of any technological failure except in the unforeseen case of gross negligence, as determined by industry standards.

ERRORS​ ​AND​ ​OMISSIONS

​We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information in Our Offering(s). We are not liable for any inaccuracies, errors, or reliance on personal opinions contained in Our Offering(s) or related material(s).

INDEMNIFICATION,​ ​LIMITATION​ ​OF​ ​LIABILITY,​ ​AND​ ​RELEASE​ ​OF​ ​CLAIMS

INDEMNIFICATION

​​​You ​​agree​​ at ​​all​​ times​​ to​​ indemnify​​ and ​​hold​​ harmless​​ Our​​ Company, ​​as well​ ​as​ ​any​ ​of​ ​Our​ ​affiliates,​ ​agents,​ ​contractors,​ ​officers,​ ​directors,​ ​shareholders, employees,​ ​joint​ ​venture​ ​partners,​ ​successors,​ ​transferees,​ ​assignees,​ ​and​ ​licensees,​ ​as applicable,​ ​from​ ​and​ ​against​ ​any​ ​and​ ​all​ ​claims,​ ​causes​ ​of​ ​action,​ ​damages,​ ​liabilities, costs​, ​and​ ​expenses,​ ​including​ ​legal​ ​fees​ ​and​ ​expenses,​ ​arising​ ​out​ ​of​ ​or​ ​related​ ​to​ ​Our Offering(s)​ .

LIMITATION​ ​OF​ ​LIABILITY

​​​We​ ​will​ ​not​ ​be​ ​held​ ​responsible​ ​or​ ​liable​ ​in​ ​any​ ​way​ ​for​ ​the information,​ ​products,​ ​or​ ​materials​ ​that​ ​You​ ​request​ ​or​ ​receive​ ​through​ ​or​ ​in​ ​relation​ ​to​ ​Our Offering(s).​ ​We​ ​do​ ​not​ ​assume​ ​liability​ ​for​ ​any​ ​third​ ​party​ ​conduct,​ ​accidents,​ ​delays,​ ​harm, or​ ​other​ ​detrimental​ ​or​ ​negative​ ​outcomes​ ​as​ ​a​ ​result​ ​of​ ​Your​ ​access​ ​of​ ​Our​ ​Offering(s) and​ ​related​ ​material(s).

TERMINATION

If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our website and any related communications as We deem appropriate. It is within Our sole discretion to allow any user’s access of Our website, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our site(s).

FINANCIAL​ ​CONSIDERATIONS

PURCHASES AND PAYMENT

You authorize Us to charge your chosen payment provider for the total amount stated on Your checkout cart screen. You agree to abide by the terms and conditions of Your card issuer agreement and any other applicable third party agreement that may affect Your purchase with Us. You agree to provide current, accurate and complete details as requested to process your payment. If necessary, You agree to update your payment information in a timely manner so We can complete any outstanding orders and/or contact You as needed.

We reserve the right to change our prices for new purchases at any time.

You agree to pay any applicable shipping and/or handling fees as stated on your checkout cart screen.

ERRORS OR MISTAKES IN PRICING

We reserve the right to correct any errors or mistakes in pricing, even if We have already received payment. Any such changes will be conveyed in writing via email to notify You of Our correction and to allow You to take the most appropriate action in the event of such a correction or mistake.

REFUNDS AND RETURN POLICY

Due to the nature of the services and/or products provided, refunds will not be given unless otherwise specified in writing.

PROMOTIONAL PRICING DEVICES AND PRICE ADJUSTMENTS

We are not able to accommodate a price adjustment after Your purchase.

CHARGEBACKS

​​You agree to make every attempt to file a refund prior to attempting a chargeback with Your financial institution. In the event of a chargeback attempt, You expressly agree to forfeit any and all of Our bonuses, affiliate bonuses, or other materials afforded to You in exchange for Your original purchase of Our Offering. We reserve the right to present proof of Your access and these Terms and Conditions of Use to the financial institution investigating the dispute.

REVOCATION​ ​OF​ ​ACCESS

​You have the unilateral right to terminate Your use and access to any of Our Offering(s). Please send an email to Us to initiate this process. Termination will not excuse You of further payment. Upon confirmation of Your termination, any and all outstanding balances will become immediately due and payable. Any existing balance that remains after 14 days from the date of termination will be sent to a collections agency, and You agree to be responsible for any additional charges, fees, or costs associated with such a collection effort, including but not limited to reasonable attorney’s fees and court costs.

CURRENCY

All payments will be processed in the local currency, or if not specified at checkout, in US Dollars.

TAXES

Sales taxes will be applied to your order as required by law in either Your or Our local area(s).

ORDER REVERSAL OR CANCELLATION

We reserve the right to refuse to fulfill any order placed on Our website, in part or in full, and will issue a refund accordingly. We reserve the right to limit or cancel quantities purchased by any given user or household at our sole discretion. We may restrict order quantities based on personal data provided by You, such as orders placed under the same customer account, orders placed on the same payment method, and/or orders that use the same billing and/or shipping address.

NO RESELLING OR DISTRIBUTION OF OUR PRODUCTS

We expressly prohibit orders that, in Our sole discretion, appear to be placed in an attempt to resell Our products. We expressly prohibit orders placed by resellers, dealers, distributors or wholesalers and will ban Your access to Our site in any lawful way possible if we discover your prohibited use(s).

DISPUTE​ ​RESOLUTION

​If You and Our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then You explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause of action.

NON-DISPARAGEMENT

​If You are found to be slandering, libeling, or otherwise disparaging Our Company, Offering(s), or related materials at Our discretion, You will be immediately removed from the Offering(s) and any related communications. We reserve the right to file a civil claim of action against You for any such damaging actions You take that materially harm Our Company.

ENTIRE AGREEMENT

Before You register with Our website or make any purchases therefrom, You will be asked to consent to Our Privacy Policy. If You have consented, or once You do consent, the terms of the Privacy Policy together with these Terms and Conditions, the information contained herein constitutes the entire agreement between site users and Our company relating to the use of this website.

LAW AND JURISDICTION

These Terms and Conditions of Use and Privacy Policy are governed by and construed in accordance with Our country’s law. Any dispute arising out of or related to the information contained herein is subject to adjudication in Our company’s local courts.

CONSENT

By using Our website, You hereby consent to Our Terms and Conditions of Use and Privacy Policy.

If You require any more information or have any questions about Our Terms and Conditions of Use, or Our Privacy Policy, please feel free to contact Us by email.

ALL​ ​RIGHTS​ ​RESERVED​

All rights not expressly granted in these Terms and Conditions of Use and Privacy Policy or any express written here, are reserved by Company.

SEVERABILITY

If any part of these Terms and Conditions of Use and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

TERMS AND CONDITIONS

Last Updated: [INSERT DATE]

These Terms and Conditions ("Agreement") constitute a legally binding agreement between MHM Creative Agency, LLC ("Company," "we," "us," or "our") and you ("Client," "you," or "your") regarding your purchase and use of our services and digital products.

By purchasing, booking, or accessing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. SERVICES OFFERED

The Company offers the following services:

a) VIP Content Day Experience - A fully directed filming experience including photography, videography, content strategy, and deliverables as specified in the service description

b) Digital Courses and Workshops - Brand-building courses and storytelling workshops delivered digitally

c) One-on-One Consultation Calls - Individual coaching and strategy sessions

d) Additional services as described on our website and sales pages

2. PAYMENT TERMS

2.1 Payment Schedule

- Full payment is required at the time of booking unless otherwise agreed upon in writing

- Payment plans, if offered, must be completed according to the schedule provided

- All prices are in USD unless otherwise specified

2.2 Accepted Payment Methods

- We accept credit cards, debit cards, and other payment methods as indicated at checkout

- All payments are processed securely through our payment processor

2.3 Failed Payments

- If a scheduled payment fails, you will be notified and given 48 hours to update payment information

- Failure to complete payment may result in suspension of service access and/or cancellation

- A fee of $25 may be charged for failed payment processing

2.4 Taxes

- Prices do not include applicable sales tax, VAT, or other taxes

- You are responsible for all applicable taxes based on your jurisdiction

3. REFUND AND CANCELLATION POLICY

3.1 NO REFUND POLICY

- ALL SALES ARE FINAL

- Once payment is received, no refunds will be issued for any reason

- This applies to all services including VIP Content Days, digital courses, workshops, and consultation calls

- No-shows, cancellations, or failure to attend scheduled services do not qualify for refunds

- Payment disputes or chargebacks will result in immediate termination of all services and legal action

3.2 VIP Content Day and In-Person Services

- All payments are non-refundable once booking is confirmed

- Cancellations for any reason result in forfeiture of all payments

- No refunds will be issued due to weather, personal circumstances, or scheduling conflicts

3.3 Digital Products (Courses and Workshops)

- Once payment is processed and access is granted, all sales are final

- No refunds will be issued regardless of course completion or satisfaction

- Access issues due to technical problems on your end do not qualify for refunds

3.4 Consultation Calls

- All payments are non-refundable once booking is confirmed

- Cancellations do not result in refunds under any circumstances

- See Section 4 for rescheduling options

4. RESCHEDULING POLICY

4.1 General Rescheduling Requirements

- ONE (1) RESCHEDULE ALLOWED PER BOOKING - NO EXCEPTIONS

- Rescheduling requests must be submitted in writing via email at least 48 hours (2 full business days) before the scheduled appointment

- Requests made with less than 48 hours notice will be denied, and the appointment will be forfeited with no refund

- Rescheduling requests must include 3 preferred alternative dates/times

- New dates are subject to availability and must be scheduled within 90 days of the original date

- Failure to attend rescheduled appointment results in complete forfeiture with no additional rescheduling or refund

4.2 VIP Content Day and In-Person Services

- One (1) free reschedule permitted if requested 48+ hours in advance

- Reschedule requests made with less than 48 hours notice: denied, appointment forfeited

- Second reschedule request: denied, service cancelled, all payments forfeited

- No-shows forfeit all payments and cannot be rescheduled

4.3 Consultation Calls

- One (1) free reschedule permitted if requested 48+ hours in advance

- Reschedule requests made with less than 48 hours notice: denied, appointment forfeited

- Second reschedule request: denied, call cancelled, all payments forfeited

- No-shows forfeit all payments and cannot be rescheduled

4.4 Digital Workshops and Live Events

- If you cannot attend a scheduled live workshop, you may request access to the replay if available

- Live workshop dates cannot be rescheduled

- Missing a live workshop does not qualify for refund or credit

4.5 Exceptions

- Documented medical emergencies requiring hospitalization may be considered for exception on a case-by-case basis

- Proof of emergency (hospital admission records, doctor's note) must be provided within 24 hours

- Emergency exceptions do not guarantee rescheduling; approval is at sole discretion of the Company

- Weather-related issues for outdoor shoots may be rescheduled without penalty, determined by Company

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Course and Workshop Content

- All course materials, videos, worksheets, templates, and written content are proprietary and copyrighted by the Company

- You are granted a limited, non-exclusive, non-transferable license to access and use materials for personal use only

- You may not reproduce, distribute, modify, create derivative works, publicly display, or sell any course content

- Sharing login credentials or course materials with others is strictly prohibited and will result in immediate termination of access

5.2 VIP Content Day Deliverables

- You retain ownership rights to your likeness in photos and videos

- The Company retains copyright to all raw footage and edited deliverables as creative works

- You are granted unlimited, perpetual rights to use the final delivered photos and videos for personal and commercial purposes

- The Company reserves the right to use delivered content for portfolio, marketing, and promotional purposes unless you opt out in writing

- If you opt out of Company usage rights, a 25% fee increase will apply to your service package

5.3 Client Content and Materials

- Any materials, information, or content you provide to us remains your property

- By providing materials, you grant us a license to use them solely for delivering services to you

6. CLIENT RESPONSIBILITIES

6.1 Information Accuracy

- You agree to provide accurate, complete information for all bookings and purchases

- You are responsible for updating contact information as needed

6.2 VIP Content Day Preparation

- You must complete all pre-session questionnaires and planning materials by the deadline provided

- Failure to complete required preparation may result in rescheduling at your expense

- You are responsible for obtaining any necessary permits, permissions, or location access

6.3 Conduct

- You agree to maintain professional, respectful communication and behavior

- The Company reserves the right to terminate services immediately for abusive, threatening, or inappropriate behavior without refund

6.4 Technical Requirements

- For digital products, you are responsible for maintaining internet access and compatible devices

- Technical support is limited to access issues only; we are not responsible for your equipment or connectivity

7. DELIVERABLES AND TIMELINES

7.1 VIP Content Day

- Edited photos will be delivered within 14-21 business days of your session

- Edited videos will be delivered within 21-30 business days of your session

- Content calendar and strategy materials will be delivered within 7 business days

- Rush delivery may be available for an additional fee

7.2 Digital Products

- Access to courses and workshops is granted immediately upon payment confirmation

- Live workshop dates are specified at the time of purchase

- Recorded workshops are available for the duration specified in the product description

7.3 Consultation Calls

- Calls will be conducted at the scheduled time via the platform specified (Zoom, phone, etc.)

- Follow-up materials, if included, will be delivered within 3-5 business days

- DM support, when included, is available for the timeframe specified in your package

7.4 Delays

- While we strive to meet all deadlines, unforeseen circumstances may cause delays

- You will be notified of any delays and provided with updated timelines

- Delays do not constitute grounds for refund unless they exceed 30 days beyond the stated delivery time

8. LIMITATION OF LIABILITY

8.1 Service Results

- The Company provides educational content and creative services but does not guarantee specific business results or outcomes

- Your success depends on many factors outside our control, including your effort, implementation, and market conditions

- Testimonials and case studies represent individual experiences and are not guarantees of your results

8.2 Liability Cap

- To the maximum extent permitted by law, our total liability for any claims related to services shall not exceed the amount you paid for the specific service

- We are not liable for indirect, incidental, consequential, or punitive damages

8.3 Indemnification

- You agree to indemnify and hold harmless the Company from any claims arising from your use of services or violation of these terms

9. PRIVACY AND DATA PROTECTION

9.1 Information Collection

- We collect and process personal information as described in our Privacy Policy

- By using our services, you consent to such collection and processing

9.2 Communications

- By purchasing services, you consent to receive transactional emails and service-related communications

- You may opt out of marketing communications but will continue to receive service-related messages

10. FORCE MAJEURE

The Company shall not be liable for any failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

11. MODIFICATIONS TO TERMS

11.1 Right to Modify

- We reserve the right to modify these Terms and Conditions at any time

- Material changes will be communicated via email to active clients

- Continued use of services after changes constitutes acceptance

11.2 Service Changes

- We reserve the right to modify, suspend, or discontinue services at any time

- Active clients will be notified of significant service changes

12. DISPUTE RESOLUTION

12.1 Governing Law

- These Terms shall be governed by the laws of Atlanta, Georgia, without regard to conflict of law principles

- Any disputes shall be resolved in the courts of Atlanta, Georgia

12.2 Informal Resolution

- Before filing any formal claim, you agree to contact us to seek informal resolution

- We will attempt to resolve disputes in good faith within 30 days

12.3 Arbitration

- If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association

- Each party shall bear its own costs and fees

13. MISCELLANEOUS

13.1 Entire Agreement

- These Terms, along with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and the Company

13.2 Severability

- If any provision is found unenforceable, the remaining provisions shall remain in full effect

13.3 Waiver

- Failure to enforce any provision does not constitute a waiver of that provision

13.4 Assignment

- You may not assign or transfer your rights under these Terms

- The Company may assign its rights to any successor or affiliate

13.5 Contact Information

- For questions about these Terms, contact us at [YOUR EMAIL ADDRESS]

14. ACKNOWLEDGMENT

By purchasing or using our services, you acknowledge that:

- You have read and understood these Terms and Conditions

- You agree to be bound by these Terms

- You are at least 18 years of age or have parental consent

- All information you provide is accurate and complete

MHM CREATIVE AGENCY, LLC

[email protected]